Wednesday, April 6, 2011

Super Random: Vacuum Karma?

Soooo, my Dyson vacuum hose broke for the 2 time this weekend.  I was pretty ticked, as it's really the 3rd replacement(story for another time....) and my vacuum is such a love of mine.  I vacuum almost anything that is dry (lazy?anyone else do this? tmi?).  I love my Dyson and have had it for almost 5 years now.

I call customer service last night at around 5:40, knowing they close at 6:00.  20 minutes would be obscene for a vacuum customer service line - right?  No joke- I was on hold the entire time and then the phone goes *click*   I immediately call back and the computer voice says they are closed and blah blah blah....

Seriously steam coming out of my ears.  I have some anger issues, clearly, but this was horrible!!!  It just got to me so bad.  So I emailed.  Oh yeah.... it was sort of bad.  In the moment, I felt I HAD to..


I called this evening at 5:40 pm and waited on hold until 6:00 when I was hung up on. I call back to find out that customer service is now closed. How rude and what a waste of my time. Perhaps you should turn your phones off at 5:30 so that people like me don't have to wait on hold for no reason.

In case you can't tell, I am incredibly angry. Not only did my hose on my vacuum break(I just paid for a new one last November) but I got to waste an entire half hour of my night for no reason. I have a feeling someone there saw that I was on hold and chose to ignore it, as they were getting off work soon and could care less.
Awful customer service!

I felt bad about sending it almost as soon as I hit the send button.  At least I didn't curse though, right?
I felt a little more bad when I woke up this morning, like I wanted to say sorry to someone.  I reacted so fast... I should have thought about it some more... not such a big deal.
So I spent the day with kids, went to the nursery, bought a tree, went to the botanic gardens, come home, eat lunch. The phone rings(I NEVER answer my phone) but it was a weird number and I had a vibe (I know, what?) so I answered.  IT WAS DYSON!!!!
I started laughing so hard as soon as she said "dyson" and told her I was grumpy when I wrote it and sorry and I'm so glad to be able to say that.  (I seriously am weird, no?)  She was laughing and said they were grateful for the feedback and that it WAS a long wait.  She said she would have written worse! :)  It was the funniest interaction - I love it when stuff like that happens. 
So I feel better!  Like getting to talk to someone there took back that negative(energy) I threw out there, you know?  It was awesome  :)

Anywhoo, lots of sewing, self-conscious about the pics, trying to get over it,


  1. Raven:
    I think you showed remarkable restraint in your email. I would have sent MUCH worse. I can't tell you how many times I lose it with an idiot customer service person after being on hold forever. I guess I might have anger issues too LOL! BUT, glad you feel better after apologizing!
    It was great to see you on Saturday!


  2. Perhaps you should call so we can take back the negative energy??????